It is informed that the consumer can resort to an impartial dispute resolution entity, namely the Alternative Dispute Resolution Entity (RAL Entities) for consumption:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Faculdade de Direito da Universidade Nova de Lisboa

Campus de Campolide, 1099-032 Lisboa

Tel.: 213 847 484 – das 15.00h às 17.00h / 91 922 55 40

Fax:213 845 201

E-mail: cniacc@fd.unl.pt

Web: http://www.arbitragemdeconsumo.org / https://www.facebook.com/cniacc

Online Dispute Resolution platform
In addition to this platform, consumers can use the European platform that enables consumers and merchants to resolve disputes regarding purchases and consumer experiences, available at https://ec.europa.eu/consumers/odr/.